Cancellations

• Please provide at least 48 hours’ notice for cancellations or rescheduling

• Late cancellations are subject to a 50% fee

• No-shows or cancellations upon arrival may be charged in full

Refund Eligibility

• If you are not satisfied with the service, notify us within 24 hours

• We may offer a re-clean or partial/full refund at our discretion

Re-clean Terms

• A re-clean will be scheduled as soon as reasonably possible

• The area in question must not have been altered since the initial clean

Non-refundable Circumstances

• Complaints made more than 24 hours after service

• Situations where client instructions were not followed due to lack of communication

Effective Date: 30th August 2024